Having a plan for dealing with negativity on social media is vital. Hopefully you’ll never need to use it but better that you’re prepared. Not only that, having a clear plan gives you the confidence to be more active online, safe in the knowledge that you can deal with whatever your community throws at you.
Before you start developing your strategy, it’s important to work through lots of potential scenarios and how you would deal with them. Combining examples from both within and outside your own industry, you will start to build up a comprehensive picture of your options and best practice.
This short workshop is designed to help you with your social media guidelines for negativity and crisis management. We will thoroughly cover the following:
To support you after the workshop you’ll also be invited to join our private Facebook group where you’ll get updates and resources reserved for members only.
Working with hundreds of companies has taught us that one of the biggest challenges in digital communications is keeping up to date. We also think it would be great to share ideas with like minded people outwith your own organisation, get independent feedback and network with your peers. Each workshop is an interesting learning experience with clear, actionable take-aways for your business (including supporting materials to help you implement ideas in the workplace) followed by networking over coffee.